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Maintenance Services

Your digital products,
always at their best

Ongoing support, security patches, performance monitoring, and content updates — so your site never falls behind while you run your business.

Maintenance Services
150+
Sites Maintained
<4 hr
Avg Fix Time
99.8%
Uptime Achieved
Monthly
Security Scans
What We Offer

Proactive care, not reactive panic.

Security Patches & Updates

CMS core, plugins, and dependencies kept current — vulnerabilities patched before they are exploited.

Uptime Monitoring

24/7 uptime checks with instant alerts and a real engineer who responds — not just an automated ping.

Performance Optimisation

Monthly Core Web Vitals reviews and fixes to keep your site fast as content and traffic grow.

Content Updates

Text, images, team bios, pricing, blog posts — logged as a ticket, done within 24 business hours.

Backup Management

Daily automated backups with tested restore procedures — recovery from any incident takes minutes, not days.

Monthly Reporting

Uptime, security scan results, changes made, and performance metrics in a plain-English monthly report.

Included as Standard

Every deliverable, every time

24/7 uptime monitoring
Security scanning
CMS & plugin updates
Daily backups
Content updates (hours included)
Performance monitoring
Bug fixes (hours included)
Monthly report
Priority support queue
Emergency response
Annual security audit
Dedicated account manager
How It Works

From brief to launch

Step 01

Onboarding Audit

We audit your site for security vulnerabilities, outdated dependencies, and performance issues.

Step 02

Environment Access

Secure handover of hosting, CMS, and repo credentials via a shared password manager.

Step 03

Monthly Cadence

Updates, backups, scans, and performance checks run to a documented monthly schedule.

Step 04

Request Handling

Ad-hoc changes submitted via email or Slack, tracked in our ticketing system, and completed within agreed SLAs.

FAQ

Common questions

What is included in the monthly hours?

Hours cover content updates, minor design tweaks, bug fixes, and small feature additions. Security patches are unlimited and not counted against hours.

What CMS platforms do you support?

WordPress, Webflow, Shopify, and custom-built platforms. We also maintain React / Next.js apps and mobile apps on retainers.

What happens if my site goes down?

Our monitoring alerts us immediately. P1 incidents get a real engineer response within 15 minutes.

Can I roll over unused hours?

Yes — up to 50% of unused hours roll into the following month.

Do you lock me into a contract?

We ask for 3 months minimum so we have time to learn your site properly. After that, it is rolling monthly.

Keep your site secure, fast, and up to date

Free site audit — we'll identify security vulnerabilities, outdated dependencies, and performance issues at no cost.

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